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	<title>KLANTPARTICIPATIE</title>
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		<title>KLANTPARTICIPATIE</title>
		<link>http://brandcoach.wordpress.com</link>
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		<item>
		<title>Verhuizing</title>
		<link>http://brandcoach.wordpress.com/2010/04/08/verhuizing/</link>
		<comments>http://brandcoach.wordpress.com/2010/04/08/verhuizing/#comments</comments>
		<pubDate>Thu, 08 Apr 2010 14:56:00 +0000</pubDate>
		<dc:creator>BrandCoach</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://brandcoach.wordpress.com/?p=118</guid>
		<description><![CDATA[Mijn blog uit 2006. Tegenwoordig ben ik te vinden op: Mijn BrandCoach Mijn BrandCoach community site - WordPress /BuddyPress blog.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=brandcoach.wordpress.com&amp;blog=954033&amp;post=118&amp;subd=brandcoach&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><strong>Mijn blog uit 2006.</strong></p>
<p><strong> Tegenwoordig ben ik te vinden op:</strong></p>
<ul>
<li><strong> <a href="http://www.mijnbrandcoach.nl/">Mijn BrandCoach</a><br />
</strong></li>
<li><strong><a href="http://www.mijnbrandcoach.nl/wpmu">Mijn BrandCoach community site</a> </strong>- WordPress /BuddyPress blog.</li>
</ul>
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		<title>Duurzame ontwikkeling Rotterdam</title>
		<link>http://brandcoach.wordpress.com/2008/07/21/duurzame-ontwikkeling-rotterdam/</link>
		<comments>http://brandcoach.wordpress.com/2008/07/21/duurzame-ontwikkeling-rotterdam/#comments</comments>
		<pubDate>Mon, 21 Jul 2008 14:14:53 +0000</pubDate>
		<dc:creator>BrandCoach</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://brandcoach.wordpress.com/?p=106</guid>
		<description><![CDATA[In Rotterdam werken dertig projectontwikkelaars, architecten, kennisbedrijven en vastgoedfinanciers samen aan de realisatie van bouwprojecten met een lager energieverbruik. In 2009 leidt duurzaam bouwen naar verwachting tot 25% minder CO2 uitstoot. Het einddoel is de halvering van de uitstoot van &#8230; <a href="http://brandcoach.wordpress.com/2008/07/21/duurzame-ontwikkeling-rotterdam/">Verder lezen <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=brandcoach.wordpress.com&amp;blog=954033&amp;post=106&amp;subd=brandcoach&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="line-height:normal;margin:0 0 10pt;"><strong><span style="font-size:13.5pt;font-family:&quot;">In Rotterdam werken dertig projectontwikkelaars, architecten, kennisbedrijven en vastgoedfinanciers samen aan de realisatie van bouwprojecten met een lager energieverbruik. </span></strong></p>
<p class="MsoNormal" style="line-height:normal;margin:0 0 10pt;"><span style="font-size:13.5pt;font-family:&quot;">In 2009 leidt duurzaam bouwen naar verwachting tot 25% minder CO2 uitstoot. Het einddoel is de halvering van de uitstoot van broeikasgassen twee jaar later. Naast de reductie van het verbruik van energie zorgen ‘<a href="http://www.duurzaamheid.nl/c2c/">cradle to cradle</a>’ bouwoplossingen voor duurzaamheid van bouw tot sloop.</span></p>
<p class="MsoNormal" style="line-height:normal;margin:0 0 10pt;"><span style="font-size:13.5pt;font-family:&quot;">Steeds meer ontwikkelaars en architecten zien de meerwaarde van duurzaamheid voor hun opdrachtgevers. </span><span style="font-size:13.5pt;font-family:&quot;">Voor eindgebruikers vertegenwoordigen deze bouwprojecten waarde in de vorm van lagere energielasten. </span><span style="font-size:13.5pt;font-family:&quot;">Wethouders van Rotterdam willen hiermee kennis opdoen en voorop lopen in kennisontwikkeling. Hiermee sluiten ze aan bij het voornemen van het kabinet Balkenende om alle nieuwbouw in 2020 energieneutraal te maken, want &#8220;<a href="http://www.google.nl/url?sa=t&amp;ct=res&amp;cd=2&amp;url=http%3A%2F%2Fwww.significant.nl%2Fdownloads%2F0000%2F0283%2Fbrem2008050615duurzameontwikkeling.doc&amp;ei=Rt6FSNeuEJaC7gWOnJXgBw&amp;usg=AFQjCNG3l90bSKmImUKlJYByjbGSTbsqtg&amp;sig2=Q8xk9bIi1PFQAAeFADn6fA">Duurzaam moet je doen</a>&#8221; en wel op zes gebieden, waaronder duurzaam bouwen en verbouwen. De doelstellingen: </span><!--[if gte mso 9]&gt;  Normal 0   21   false false false  NL X-NONE X-NONE              MicrosoftInternetExplorer4              &lt;![endif]--><!--[if gte mso 9]&gt;                                                                                                                                            &lt;![endif]--></p>
<p class="MsoNormal" style="line-height:normal;">
<ul type="disc">
<li class="MsoNormal"><span style="font-size:12pt;font-family:&quot;">10.000 nieuwe      gebouwen neerzetten met een energieprestatie 45% onder het wettelijke      minimum </span></li>
<li class="MsoNormal"><span style="font-size:12pt;font-family:&quot;">500 bestaande      gebouwen energiezuinig verbouwen</span></li>
<li class="MsoNormal"><span style="font-size:12pt;font-family:&quot;">Aanscherping met      25% van de energieprestatie van nieuwe gebouwen </span></li>
</ul>
<p class="MsoNormal"><span style="font-size:12pt;line-height:115%;font-family:&quot;">In november 2008 volgt een internationale benchmark en een normering voor de duurzaamheid van gebouwen. En nu nog maar hopen dat deze ontwikkeling niet leidt tot potdicht geïsoleerde gebouwen. </span></p>
<p class="MsoNormal" style="line-height:normal;margin:0 0 10pt;"><strong>Bron: ANP, <a href="http://www.engineeringnow.nl/redactie/redactie_detail.asp?iNID=15172">engineeringnow.nl</a>; <a href="http://www.architectenweb.nl/aweb/redactie/redactie_detail.asp?iNID=15169">architectenweb.nl;<br />
</a></strong></p>
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		<title>Dialoog met klanten bepaalt de toekomst van Lego</title>
		<link>http://brandcoach.wordpress.com/2007/04/20/customers-the-future-of-lego/</link>
		<comments>http://brandcoach.wordpress.com/2007/04/20/customers-the-future-of-lego/#comments</comments>
		<pubDate>Fri, 20 Apr 2007 13:02:08 +0000</pubDate>
		<dc:creator>BrandCoach</dc:creator>
				<category><![CDATA[Co-creatie]]></category>
		<category><![CDATA[Mensen]]></category>

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		<description><![CDATA[LEGO gebruikt blogs om van klanten te leren en om ze te binden. Bill Thompson van  Informative vertelde over deze vorm van participatie marketing op de “Word of Mouth Marketing Conference” op 17 april 2007.  Klanten bepalen mede de toekomst &#8230; <a href="http://brandcoach.wordpress.com/2007/04/20/customers-the-future-of-lego/">Verder lezen <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=brandcoach.wordpress.com&amp;blog=954033&amp;post=44&amp;subd=brandcoach&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><font face="Arial Unicode MS"><span style="color:black;"><span></span><span><strong><span style="font-size:12pt;font-family:'Times New Roman';">LEGO gebruikt blogs om van klanten te leren en om ze te binden. </span><span style="font-size:12pt;font-family:'Times New Roman';"><a href="http://hyku.com/blog/archives/001566.html">Bill Thompson</a> van<span>  </span><a href="http://www.informative.com/"><span style="color:#0068a6;">Informative</span></a> vertelde over deze vorm van participatie marketing o<span style="color:black;">p de “Word of Mouth Marketing Conference” op 17 april 2007.</span></span></strong></span><span style="font-family:'Times New Roman';"> </span></span></font></p>
<p><font face="Arial Unicode MS"><span style="color:black;"><span style="font-family:'Times New Roman';"></span></span></font><font face="Arial Unicode MS"><span style="color:black;"><span style="font-family:'Times New Roman';"><span style="font-size:12pt;font-family:'Times New Roman';">Klanten bepalen mede de toekomst van de onderneming. Zij hebben<span> </span>direct invloed op de richting van nog te maken strategische keuzes. Lego ziet een dialoog met zijn klanten als de snelste en meest directe manier van klantgerichte vernieuwing. </span><font face="Arial Unicode MS"><span style="color:black;"><span style="font-family:'Times New Roman';">Lego laat zijn klanten ontwikkelprogramma’s valideren, waarderen en rangschikken naar prioriteit. </span></span></font><font face="Arial Unicode MS"><span style="color:black;"><span style="font-family:'Times New Roman';">LEGO-fans kunnen via enquêtes, discussieforums en webblogs:</span><span></span></span></font><font face="Arial Unicode MS"><span style="color:black;"> </span></font></span></span></font><font face="Arial Unicode MS"><span style="color:black;"><span style="font-family:'Times New Roman';"><font face="Arial Unicode MS"><span style="color:black;"></span></font></span></span></font><font face="Arial Unicode MS"><span style="color:black;"><span style="font-family:'Times New Roman';"><font face="Arial Unicode MS"><span style="color:black;"></p>
<ul>
<li class="MsoNormal"><font face="Times New Roman"><span>Samenwerken met anderen </span><span><span> </span></span></font></li>
<li class="MsoNormal"><span><font face="Times New Roman">Praten met medewerkers van Lego <span style="font-weight:normal;"></span></font></span></li>
<li class="MsoNormal"><font face="Times New Roman"><span>Stemmen op bepaalde programma’s </span></font></li>
<li class="MsoNormal"><font face="Times New Roman"><span>Prioriteiten en voorkeuren aangeven<span>  </span></span></font></li>
<li class="MsoNormal"><font face="Times New Roman"><span>Verniewing initiëren</span><span></span></font></li>
</ul>
<p style="margin:0 0 0 0.75pt;"><span style="font-size:12pt;font-family:'Times New Roman';">Google laat met de zoekopdracht &#8220;<a href="http://www.google.nl/search?q=Lego+blogs&amp;hl=nl&amp;lr=lang_nl&amp;rlz=1T4GGIH_nlNL221NL222&amp;start=90&amp;sa=N" title="Lego Blogs">Lego Blogs</a>&#8221; 199.000 pagina&#8217;s zien in het Nederlands. Hoe kan het ook anders, gezien de dubbele betekenis van &#8220;blogs&#8221;.</span></p>
<p></span></font></span></span></font></p>
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		<title>Brand Ambassadeurs</title>
		<link>http://brandcoach.wordpress.com/2007/04/18/brand-ambassadors/</link>
		<comments>http://brandcoach.wordpress.com/2007/04/18/brand-ambassadors/#comments</comments>
		<pubDate>Wed, 18 Apr 2007 22:56:54 +0000</pubDate>
		<dc:creator>BrandCoach</dc:creator>
				<category><![CDATA[Mensen]]></category>

		<guid isPermaLink="false">http://brandcoach.wordpress.com/2007/04/18/brand-ambassadors/</guid>
		<description><![CDATA[In het boek “Creating Customer Evangelists” bespreken McConnell en Huba hoe je van je klanten ambassadeurs kunt maken: opinieleiders die de verkoop of lidmaatschap van de organisatie stimuleren. De zes basisprincipes: Continu verzamelen van klantenreacties Uitwisseling van kennis en informatie &#8230; <a href="http://brandcoach.wordpress.com/2007/04/18/brand-ambassadors/">Verder lezen <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=brandcoach.wordpress.com&amp;blog=954033&amp;post=42&amp;subd=brandcoach&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>In het boek “Creating Customer Evangelists” bespreken McConnell en Huba hoe je van je klanten ambassadeurs kunt maken: opinieleiders die de verkoop of lidmaatschap van de organisatie stimuleren.</p>
<p>De zes basisprincipes:</p>
<ol>
<li>Continu verzamelen van klantenreacties</li>
<li>Uitwisseling van kennis en informatie</li>
<li>Mond tot mond reclame (buzzing networks)</li>
<li>Gemeenschappen (communities) laten ontstaan door klanten aan te moedigen onderling informatie uit te wisselen en elkaar te ontmoeten</li>
<li>Een gemeenschappelijk doel creëren ter verbetering van de wereld of de branche waarin je werkzaam bent.</li>
<li>Kleine, makkelijk verteerbare pakketjes maken van je specifiek aanbod</li>
</ol>
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		<title>Co-design</title>
		<link>http://brandcoach.wordpress.com/2007/04/18/co-design/</link>
		<comments>http://brandcoach.wordpress.com/2007/04/18/co-design/#comments</comments>
		<pubDate>Wed, 18 Apr 2007 22:16:42 +0000</pubDate>
		<dc:creator>BrandCoach</dc:creator>
				<category><![CDATA[Co-creatie]]></category>
		<category><![CDATA[Quotes]]></category>

		<guid isPermaLink="false">http://brandcoach.wordpress.com/2007/04/18/co-design-your-future/</guid>
		<description><![CDATA[“De enige manier waarop organisaties zich van anderen kunnen onderscheiden is zich open te stellen voor gedreven klanten en ze te verwelkomen om hun bijdrage te leveren aan de ontwikkeling van producten, diensten en services en de beleving van merken.” &#8230; <a href="http://brandcoach.wordpress.com/2007/04/18/co-design/">Verder lezen <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=brandcoach.wordpress.com&amp;blog=954033&amp;post=40&amp;subd=brandcoach&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><span style="font-family:'Times New Roman';">“De enige manier waarop organisaties zich van anderen kunnen onderscheiden is zich open te stellen voor gedreven klanten en ze te verwelkomen om hun bijdrage te leveren aan de ontwikkeling van producten, diensten en services en de beleving van merken.” – volgens Patricia Seybold in haar boek “</span><span style="font-family:'Times New Roman';"><a href="http://www.amazon.com/Outside-Innovation-Customers-Co-Design-Companys/dp/0061135909"><strong><span>Outside Innovation: How Your Customers Will Co-Design Your Company’s Future</span></strong></a></span><strong><span style="font-weight:normal;font-family:'Times New Roman';">”</span></strong></p>
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		<title>Consumenten bepalen Business &amp; Marketing Strategie</title>
		<link>http://brandcoach.wordpress.com/2007/04/18/invite-consumers-to-guide-business-strategy/</link>
		<comments>http://brandcoach.wordpress.com/2007/04/18/invite-consumers-to-guide-business-strategy/#comments</comments>
		<pubDate>Wed, 18 Apr 2007 21:53:52 +0000</pubDate>
		<dc:creator>BrandCoach</dc:creator>
				<category><![CDATA[Co-creatie]]></category>
		<category><![CDATA[Mensen]]></category>

		<guid isPermaLink="false">http://brandcoach.wordpress.com/2007/04/18/invite-consumers-to-guide-business-strategy/</guid>
		<description><![CDATA[Diane Hessan schrijft in Advertising Age (april 2007) over de directe betrokkenheid van klanten in besluitvorming over marketing. Consumenten hebben een mening. Zij willen inspraak in de algehele koers van organisaties en in de ontwikkeling van producten, diensten: Hoe zij in &#8230; <a href="http://brandcoach.wordpress.com/2007/04/18/invite-consumers-to-guide-business-strategy/">Verder lezen <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=brandcoach.wordpress.com&amp;blog=954033&amp;post=39&amp;subd=brandcoach&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><span><font face="Arial Unicode MS"><strong>Diane Hessan schrijft in </strong></font><a href="http://adage.com/cmostrategy/article.php?article_id=115938"><span style="color:windowtext;"><font face="Arial Unicode MS"><strong>Advertising Age</strong></font></span></a><font face="Arial Unicode MS"><strong> (april 2007) over de directe betrokkenheid van klanten in besluitvorming over marketing.</strong></font></span><span></span><span><font face="Arial Unicode MS"></font></span><span><font face="Arial Unicode MS"><strong> </strong></font></span></p>
<p><span><font face="Arial Unicode MS"></font></span><span><font face="Arial Unicode MS"><strong></p>
<p style="margin:0;"><span style="font-family:'Times New Roman';">Consumenten hebben een mening. Zij willen inspraak in de algehele koers van organisaties en in de ontwikkeling van producten, diensten:</span></p>
<p style="margin:0;"><span style="font-family:'Times New Roman';"></span></p>
<ul>
<li>
<p style="margin:0;"><span style="font-family:'Times New Roman';">Hoe zij in hun leven passen.</span></p>
</li>
<li>
<p style="margin:0;"><span style="font-family:'Times New Roman';"></span><span style="font-family:'Times New Roman';">Design en verpakking.</span></p>
</li>
<li>
<p style="margin:0;"><span style="font-family:'Times New Roman';"></span><span style="font-family:'Times New Roman';">Verkrijgbaarheid.</span></p>
</li>
<li>
<p style="margin:0;"><span style="font-family:'Times New Roman';"></span><span style="font-family:'Times New Roman';">Hoe de reclames eruit zien.</span><span style="font-family:'Times New Roman';"> </span></p>
</li>
</ul>
<p style="margin:0;"><span style="font-family:'Times New Roman';"></span></p>
<p style="margin:0;"><span style="font-size:12pt;font-family:'Times New Roman';">Consumenten willen organisaties helpen bij het nemen van de juiste beslissingen over deze onderwerpen. Succesvolle merken laten ze dan ook hierover volop meepraten: GlaxoSmithKline, Hewlett-Packard, Starwood Hotels and Frito-Lay. </span><span><font face="Arial Unicode MS"><span id="more-39"></span> </font></span></p>
<p></strong></font></span></p>
<p style="margin:0;"><span><font face="Arial Unicode MS">.</font></span></p>
<p style="margin:0;"><span></span></p>
<p style="margin:0;"><span></span></p>
<p><span></span> <span style="font-size:10pt;font-family:Symbol;">·<span style="font:7pt 'Times New Roman';">         </span></span><font face="Arial Unicode MS"><strong><span>GlaxoSmithKline</span></strong><span> has been listening for more than a year to a community of women struggling with weight issues in order to better understand how to develop and market its first <u>weight-loss pill</u>, expected to be introduced this year:  input from packaging to where to place in-store marketing.</span></font></p>
<p><font face="Arial Unicode MS"><span></span></font><span style="font-size:10pt;font-family:Symbol;">·<span style="font:7pt 'Times New Roman';">         </span></span><font face="Arial Unicode MS"><strong><span>Hewlett-Packard</span></strong><span> connects every day with 300 digital-photography enthusiasts who act as a virtual digital-photography advisory board, sharing opinions, experiences, frustrations and ideas with one another — and with hundreds of HP employees responsible for this business area. </span></font></p>
<p><font face="Arial Unicode MS"><span></span></font><span style="font-size:10pt;font-family:Symbol;">·<span style="font:7pt 'Times New Roman';">         </span></span><font face="Arial Unicode MS"><strong><span>Starwood Hotels and Resorts Worldwide</span></strong><span> invited hundreds of travel-savvy consumers to join a private online community dedicated to helping the company <u>reimagine the hotel experience</u> in order to develop its new Aloft brand, expected to launch in 2008. They were directly involved in the development of the brand name, the services, design and style of the space and furnishing and brand introduction. </span></font></p>
<p><font face="Arial Unicode MS"><span></span></font><span style="font-size:10pt;font-family:Symbol;">·<span style="font:7pt 'Times New Roman';">         </span></span><font face="Arial Unicode MS"><strong><span>Frito-Lay: </span></strong><span>consumer-generated ads are simply the most publicly visible evidence of a customer-centered marketing strategy. For almost two years, the snack-food maker has continuously consulted with consumers in online communities about a whole range of topics. Plus, by listening to how people in these communities interact with one another every day, Frito-Lay has a better view of how its brand fits into the bigger context of consumers’ lives.</span></font></p>
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		<title>Klantparticipatie voor meer efficiency in onderzoek en ontwikkeling</title>
		<link>http://brandcoach.wordpress.com/2007/04/18/klantparticipatie-voor-meer-efficiency-onderzoek-en-ontwikkeling/</link>
		<comments>http://brandcoach.wordpress.com/2007/04/18/klantparticipatie-voor-meer-efficiency-onderzoek-en-ontwikkeling/#comments</comments>
		<pubDate>Wed, 18 Apr 2007 21:42:40 +0000</pubDate>
		<dc:creator>BrandCoach</dc:creator>
				<category><![CDATA[Performance]]></category>
		<category><![CDATA[Resultaten]]></category>

		<guid isPermaLink="false">http://brandcoach.wordpress.com/2007/04/18/customer-involvement-in-rd-more-profit-%c2%ab-participation-marketing/</guid>
		<description><![CDATA[Customer involvement in R&#38;D for more profit « Participation Marketing<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=brandcoach.wordpress.com&amp;blog=954033&amp;post=38&amp;subd=brandcoach&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><span style="font-size:12pt;font-family:'Times New Roman';"><a href="http://brandcoach.wordpress.com/profit/customer-involvement-in-rd-more-profit/"><span style="color:#800080;">Customer involvement in R&amp;D for more profit « Participation Marketing</span></a></span></p>
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		<title>Mond tot mond reclame</title>
		<link>http://brandcoach.wordpress.com/2007/04/18/the-power-of-word-of-mouth/</link>
		<comments>http://brandcoach.wordpress.com/2007/04/18/the-power-of-word-of-mouth/#comments</comments>
		<pubDate>Wed, 18 Apr 2007 11:06:58 +0000</pubDate>
		<dc:creator>BrandCoach</dc:creator>
				<category><![CDATA[Mond tot mond]]></category>

		<guid isPermaLink="false">http://brandcoach.wordpress.com/2007/04/18/the-power-of-word-of-mouth/</guid>
		<description><![CDATA[Just finished reading Adam Morgan’s book “Eating the Big Fish: How Challenger Brands Can Compete Against Brand Leaders”. Adam Morgan (European Planning Director of ad agency TBWA) indicates that people share information for one of four reasons: bragging rights product &#8230; <a href="http://brandcoach.wordpress.com/2007/04/18/the-power-of-word-of-mouth/">Verder lezen <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=brandcoach.wordpress.com&amp;blog=954033&amp;post=35&amp;subd=brandcoach&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><span><span style="font-family:Arial Unicode MS;"><strong>Just finished reading Adam Morgan’s book </strong></span></span></p>
<p style="margin:0;">
<p style="margin:0;"><span><span style="font-family:Arial Unicode MS;"><strong>“<em><a href="http://www.amazon.com/Eating-Big-Fish-Challenger-Compete/dp/0471242098">Eating the Big Fish</a>:</em><em> How Challenger Brands Can Compete Against Brand Leaders”.</em></strong></span></span></p>
<p><span><span style="font-family:Arial Unicode MS;">Adam Morgan (European Planning Director of ad agency TBWA) indicates that people share information for one of four reasons:</span></span></p>
<ol>
<li class="MsoNormal"><span style="font-family:'Arial Unicode MS';">bragging rights </span></li>
<li class="MsoNormal"><span style="font-family:'Arial Unicode MS';">product enthousiasm </span></li>
<li class="MsoNormal"><span style="font-family:'Arial Unicode MS';">aspirational identification </span></li>
<li class="MsoNormal"><span style="font-family:'Arial Unicode MS';">news value. </span></li>
</ol>
<p class="entry-content" style="margin:0;"><span><span style="font-family:Arial Unicode MS;">Stories and anecdotes make a point real to people and imbed it in their memories. Brand stories and anecdotes can become legends. As they are told and retold, they can raise the brand to a mythological level. <span id="more-35"></span>Stories are often told about consumer experiences that far exceed expectations. This could be the result of extraordinary customer service or some other incredible experience with the brand. Going out of your way as an organization to create these experiences will pay huge dividends – word-of-mouth marketing can not be underestimated. Ideally, you create experiences that reinforce your brand’s point of difference.</span></span></p>
<p class="entry-content" style="margin:0;"><span><span style="font-family:Arial Unicode MS;">Years ago, Avis was a little fish in the car rental industry. Fearing the company would be swallowed up if they didn’t “try harder,” Avis boldly announced its #2 status to the world through advertising-and the rest is history. Why has this approach become a marketing legend? Because there are more people who can relate to being number 2, 3, or even 4, than can claim they know what it’s like to be the Big Fish. But instead of watching-and copying-every move the Big Fish makes, these “Challenger” brands need their own set of marketing rules if they have any hopes of staying afloat and competing effectively against the leader.</span></span></p>
<p><span><span style="font-family:Arial Unicode MS;">Challengers seem to share the need to project who you are, what you believe in and insights that brands should:</span></span></p>
<ul>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Break with the immediate past</span></strong><span style="font-family:'Arial Unicode MS';"> and build a lighthouse entity </span></li>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Assume thought leadership</span></strong><span style="font-family:'Arial Unicode MS';"> of the category </span></li>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Create symbols</span></strong><span style="font-family:'Arial Unicode MS';"> of reevaluation </span></li>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Sacrifice</span></strong><span style="font-family:'Arial Unicode MS';"> &amp; Overcommit </span></li>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Use publicity</span></strong><span style="font-family:'Arial Unicode MS';"> and advertising as a high-leverage asset </span></li>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Become Idea-Centered</span></strong><span style="font-family:'Arial Unicode MS';">, Rather Than Consumer-Centered </span></li>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Make good ideas happen.</span></strong><span style="font-family:'Arial Unicode MS';"> </span></li>
</ul>
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		<title>Brand Customer Involvement</title>
		<link>http://brandcoach.wordpress.com/2007/04/16/whats-the-big-idea/</link>
		<comments>http://brandcoach.wordpress.com/2007/04/16/whats-the-big-idea/#comments</comments>
		<pubDate>Mon, 16 Apr 2007 19:29:47 +0000</pubDate>
		<dc:creator>BrandCoach</dc:creator>
				<category><![CDATA[Commercials]]></category>

		<guid isPermaLink="false">http://brandcoach.wordpress.com/2007/04/16/whats-the-big-idea/</guid>
		<description><![CDATA[Just an example of a  joint-promotional initiative of Sundance Channel and Lexus:   Invite consumers to make the world a cleaner, greener place. Win a Lexus plus $10,000,- to help turn your idea into reality.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=brandcoach.wordpress.com&amp;blog=954033&amp;post=20&amp;subd=brandcoach&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><span><font face="Arial Unicode MS"><strong>Just an example of a  joint-promotional initiative of </strong></font><a href="http://www.sundancechannel.com/thegreen#/bigIdeasContest:overview"><font face="Arial Unicode MS"><strong>Sundance Channel</strong></font></a><font face="Arial Unicode MS"><strong> and Lexus:</strong>  </font></span></p>
<p><span></span></p>
<p><span></span><strong><span style="font-size:12pt;font-family:'Times New Roman';">Invite consumers to make the world a cleaner, greener place.</span></strong><span style="font-size:12pt;font-family:'Times New Roman';"></span><span style="font-size:12pt;font-family:'Times New Roman';"> </span><span style="font-size:12pt;font-family:'Times New Roman';"><span style="text-align:center; display: block;"><a href="http://brandcoach.wordpress.com/2007/04/16/whats-the-big-idea/"><img src="http://img.youtube.com/vi/exEG5Gw_roE/2.jpg" alt="" /></a></span><br />
Win a Lexus plus $10,000,- to help turn your idea into reality.</span></p>
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		<title>Win &#8211; Win</title>
		<link>http://brandcoach.wordpress.com/2007/04/05/win-win/</link>
		<comments>http://brandcoach.wordpress.com/2007/04/05/win-win/#comments</comments>
		<pubDate>Thu, 05 Apr 2007 19:05:28 +0000</pubDate>
		<dc:creator>BrandCoach</dc:creator>
				<category><![CDATA[Duurzaamheid]]></category>
		<category><![CDATA[Mensen]]></category>
		<category><![CDATA[Milieu]]></category>

		<guid isPermaLink="false">http://brandcoach.wordpress.com/2007/04/05/brands-win-when-they-help-others-win/</guid>
		<description><![CDATA[Brands win when they help others win. A few examples given by Jennifer Rice: Dove’s Campaign for Real Beauty addresses self-esteem and our society’s distortion of beauty. It’s a great example of a mindful marketing program that benefits everyone. Starbucks’ &#8230; <a href="http://brandcoach.wordpress.com/2007/04/05/win-win/">Verder lezen <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=brandcoach.wordpress.com&amp;blog=954033&amp;post=5&amp;subd=brandcoach&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><span><span style="font-family:Arial Unicode MS;"><strong>Brands win when they help others win. A few examples given by </strong></span><a href="http://brand.blogs.com/mantra/"><span style="font-family:Arial Unicode MS;"><strong>Jennifer Rice</strong></span></a><span style="font-family:Arial Unicode MS;"><strong>:</strong></span></span></p>
<ul>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Dove</span></strong><span style="font-family:'Arial Unicode MS';">’s <a href="http://www.campaignforrealbeauty.com/">Campaign for Real Beauty</a> addresses self-esteem and our society’s distortion of beauty. It’s a great example of a mindful marketing program that benefits everyone. </span></li>
</ul>
<ul>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Starbucks’</span></strong><span style="font-family:'Arial Unicode MS';"> <a href="http://www.starbucks.com/aboutus/csr.asp">concept</a> of social responsibility is embedded deep into its brand, including conservation, community volunteerism, commitment to coffee producers, the <a href="http://www.starbucks.com/aboutus/foundation.asp">Starbucks Foundation </a>(youth literacy), <a href="http://ethoswater.com/index.cfm?objectid=3AD7014D-F1F6-6035-BDDEA8CAFEFFBA48">Ethos</a> water, socially responsible investing, and more. </span></li>
</ul>
<ul>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Squidoo</span></strong><span style="font-family:'Arial Unicode MS';"> <a href="http://www.squidoo.com/getdonations">enables lensmasters</a> to send their revenues directly to a charity of their choice (Squidoo will add your favorite charity if it’s not currently in their system.) Over half of Squidoo’s lensmasters participate in this program, and Squidoo itself donates 5% of net revenue to the charity pool. </span></li>
</ul>
<ul>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Intel</span></strong><span style="font-family:'Arial Unicode MS';">’s <a href="http://www.intel.com/pressroom/archive/releases/20060502corp.htm">World Ahead </a>program is committing a $1 billion investment to extend broadband PC access to the world’s next billion users while training 10 million more teachers on the use of technology in education. </span></li>
</ul>
<ul>
<li class="MsoNormal"><span style="font-family:'Arial Unicode MS';"><a href="http://www.wholefoodsmarket.com/company/makingadifference.html"><strong>Whole Foods</strong></a> helped establish national organic standards, supports the Marine Stewardship Council to ensure s<a href="http://www.wholefoodsmarket.com/issues/seafoodsustainability/index.html">ustainable seafood</a>, established the <a href="http://www.animalcompassionfoundation.org/">Animal Compassion Foundation</a>, and helped organic farms in North America grow. </span></li>
</ul>
<ul>
<li class="MsoNormal"><strong><span style="font-family:'Arial Unicode MS';">Patagonia </span></strong><span style="font-family:'Arial Unicode MS';">is committed to <a href="http://www.patagonia.com/web/us/contribution/enviro.jsp?OPTION=ENVIRO_ARTICLE_DISPLAY_HANDLER&amp;assetid=1809">environmental activism</a>. Their mission statement is <em>to build the best product, do no unnecessary harm, and use business to inspire and implement solutions to the environmental crisis</em>. They have an impressive list of actions that their mission has inspired. </span></li>
</ul>
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